About the KCBJ Team
Our team is made up of caring, skilled professionals who work with you to get you Back in Action. From our switchboard to surgery, we take your care seriously. Our office is fortunate to have wonderful providers and staff members who care about the outcome of each patient. During our testimonial videos, many of the patients have talked about our providers and staff members. Below is a complied video from our patients regarding our care.
Switchboard and Scheduling
When calling our office, one of the first people you will speak with is a team member from our switchboard and scheduling department. From here, you can schedule an appointment, check on the status of paperwork, or be transferred to the appropriate team for more assistance. These team members speak with patients around the clock, making sure that they are prepared for their upcoming appointments.
Upon arrival, you will check in at the front desk with a member of our reception team. If you have not completed your paperwork online, you will be provided with a tablet pre-loaded with forms needing to be completed prior to your appointment. Additionally, if needed, you will sit with someone in registration to load your insurance, obtain your picture, and to update your demographics in our EMR. Upon leaving your visit, you will check-out with someone from our team to schedule your follow-up, additional testing, or to obtain any written orders.
PCT’s and Scribes
PCT (Patient Care Technician)
After you check in, you will be seated in the waiting room until it is time for your appointment. A member of our PCT team, or a patient care technician, will retrieve you from the waiting room to be brought to your exam room. Don’t be surprised if they stop along the way to get your height and weight! From there, you might even head on back to x-ray before your exam room. Once in your exam room, our PCT’s will obtain a comprehensive history regarding the reason for your visit. Your vitals will be obtained, medications and allergies will be addressed, and your family as well as social history will be verified.
Once the physician enters the exam room, they will be followed by a scribe with a laptop. The role of the scribe is to record the details of the office visit into our EMR, ensuring the accuracy and efficiency of the clinic. Having a physician utilize a scribe is essential for a more personalize approach to healthcare, as they are speaking directly to you and not clicking their way around a computer screen. Scribes also assist in ordering any special tests recommended, sending appropriate medications to your pharmacy, and assisting with in office procedures.
Nurses and Medical Assistants
The nurse and medial assistant team work directly with their providers to ensure that all aspects of your healthcare are in line with best practices. This team will assist with in office procedures, obtain approval of prescription refills, and scheduling surgeries as well as your post-operative care needs. They are in direct communication with their providers around the clock to discuss your care and concerns.
Pre-certification and Insurance/ Workman’s Compensation
Our Workman’s Compensation team assists these patients by obtaining approval to be seen by both provider and employer, coordinates care with the patient’s case manager, and facilitates follow up care through the entirety of the patients visits.
Pre-certification and Insurance
The precertification team utilizes their expertise in coordinating your care with the requirements set in place by your insurance provider. They help make sure that what you need is covered, whether it is a special diagnostic test, a medication, even your upcoming surgery.
Billing and Bookkeeping
We all know that medical bills can be daunting. Our bookkeeping department is full equipped to help you understand your medical bills, obtain payments, and keep you on track so payments do not fall behind. This team also assists in contacting insurance companies on your behalf to discuss payments made from your insurance to lower your out-of-pocket costs.
“It’s not just the doctor here. It is the entire office. I have never been – and I’ve been to a lot of doctor’s offices over my years – and never been in one where every person I talked to was friendly and helpful and energetic and willing to do whatever needed to be done.” – Stella, patient of KCBJ